Northland · Aotearoa New Zealand
In-depth information on specific aspects of your Aurum Elite membership. For the most common questions, visit our FAQ.
Preventative Medicine is an optional annual add-on for Annual Membership holders. It moves your care beyond managing day-to-day health and into a proactive, structured approach to prevention — identifying risks earlier, optimising health markers, and building a personalised long-term wellness plan.
It includes advanced health screening tailored to your age, sex, and risk profile; a bespoke Men's or Women's Health plan; quarterly wellness reviews with your GP; and extended laboratory coordination so results are tracked and acted on over time.
The benefit is early detection and structured action — rather than waiting until something becomes a problem.
Preventative Medicine requires an active Annual Membership. Preventative Medicine details →
The 12-Week Coordination programme provides intensive, structured support during a defined period — ideal for moments when your health needs more focused attention than a standard membership rhythm provides.
For new arrivals, it ensures your entire healthcare system is set up and working within your first 12 weeks in New Zealand — from provider network to prescriptions to your first GP reviews.
For existing members, the programme is designed around specific health events or goals: a new diagnosis, post-treatment recovery, a significant lifestyle change, executive burnout, pre-conception planning, menopause transition, or a structured physical performance programme.
Because your team already knows your baseline, your history, and your goals, the full 12 weeks can be focused on progress, not introductions. Your GP leads the clinical plan, your Health Coach supports behaviour change, and your Relationship Manager ensures nothing is missed.
The 12 weeks give your team enough time to establish habits, track progress, and make real clinical headway — rather than addressing things in isolated appointments.
The Arrival Programme is required for clients joining Aurum Elite as part of an international arrival. It establishes your health record, confirms your care team, and ensures your care plan is in place from your first week in New Zealand.
For clients who are already living in New Zealand, the Arrival Programme may be adjusted or waived depending on your circumstances. Your Relationship Manager will advise the most appropriate starting point during your initial conversation.
We prepare thoroughly for each session, so we ask that you give us as much notice as possible if you need to cancel or reschedule. For telehealth appointments, we ask for at least 24 hours' notice. Repeated short-notice cancellations or missed appointments may incur a fee, but this will always be discussed with you first — it is never applied without notice.
For face-to-face appointments, cancellation fees apply if cancelled with less than 24 hours' notice, as time and space have been reserved specifically for you.
If extenuating circumstances arise, please speak with your Relationship Manager. We consider all situations in good faith.
Northland · Aotearoa New Zealand
We believe transparency is the foundation of trust. The following documents set out your rights, our commitments, and how we operate.
Your Aurum Elite membership is a partnership — not a subscription. You have access to your named doctor and Relationship Manager, priority booking, and an annual care plan. Membership runs for 12 months and renews automatically with one month's notice required to cancel. We commit to thorough, unhurried care. We ask that you give us notice when plans change, and that you're open with us about your health.
All fees are confirmed before any service is provided. Telehealth appointments require 24 hours' notice to cancel or reschedule without charge. A cancellation fee of $100 applies only after two or more missed or short-notice appointments within a 12-month period — and we'll always discuss this with you first. Annual membership fees are invoiced in advance. Early termination within a membership year requires three months' notice.
Your health information is held securely in New Zealand and is never sold or shared with third parties without your explicit consent — except where required by law. You have the right to access, review, or correct your records at any time. Aurum operates under the New Zealand Privacy Act 2020 and the Health Information Privacy Code. Our Privacy Officer can be reached at help@aurumhealth.nz.
Every person receiving healthcare in New Zealand is protected by the Code of Health and Disability Services Consumers' Rights. This includes the right to be treated with respect, to receive information in a way you understand, to make informed choices, and to have your privacy protected. If you feel your rights have not been upheld, you can contact the Health and Disability Commissioner — independent of Aurum — at any time.
The quality and safety framework behind every Aurum Elite interaction — including clinical leadership, professional standards, and the principles that ensure your care remains at the highest level.
We welcome every kind of reflection — appreciation, suggestions, and concerns — and commit to receiving each one with care and honesty. This guide explains how to share your feedback, what to expect from us in return, and the rights you hold throughout, including your right to independent advocacy and the Health and Disability Commissioner.