Native bird of Aotearoa New Zealand
One conversation is all it takes to get started. We’re here Monday to Friday, and we’ll respond the same day.
Aurum Elite is a high-touch, personal service. Every enquiry is handled by a real person — there are no automated queues or call centres. Whether you’re exploring membership, ready to join, or simply have a question, we’re glad you’re here. Reach out in whatever way feels right.
How can we help
A 20-minute call with a member of the Aurum Elite team. No obligation, no pressure. We’ll answer your questions and help you understand whether Aurum is the right fit for your family.
Tell us a little about your situation and what you’re looking for. We’ll respond within one business day with a personal reply — not a template.
Prefer to call or email directly? We’re available Monday to Friday, 9am to 5pm New Zealand time.
A real person. A real response. Every time.
Send an enquiry
Have a question, or want to learn more? We’d love to hear from you.
Office hours
Monday – Friday
9:00am – 5:00pm New Zealand time
Response time
Within one business day
Enquiries received after 4pm are responded to the following morning
Location
Across all New Zealand
Serving clients throughout New Zealand via telehealth
Before you write
We’ve answered our most common questions about membership, services, and how Aurum works.
Medical emergencies. Aurum Elite is not an emergency service. If you or someone with you is experiencing a medical emergency, please call 111 immediately or go to your nearest emergency department. For after-hours health advice, Healthline is available 24 hours a day on 0800 611 116.