Where are you in your journey?
Aurum Elite is a boutique telehealth and general practice service for individuals and families in New Zealand. We are not a platform, a directory, or an insurance product — we are a practice.
Every member is paired with a named doctor and a personal relationship manager. Together they hold your complete picture — medical, personal, and practical — and coordinate every aspect of your healthcare across public and private providers in New Zealand.
Your care comes to you, wherever you are. From pre-arrival through every year that follows.
Healthcare in New Zealand
Despite New Zealand's public system being universally available to eligible people, there's still a charge to see doctors in the community. Whether you're a newcomer to New Zealand or already established here, finding a doctor or getting timely access for an appointment can be very challenging across the country. Private healthcare adds speed and choice, but providers still operate independently. Coordination across the health system is difficult.
This is precisely why Aurum exists. We make it easy to speak with your doctor, and coordinate your healthcare needs across the New Zealand system.
If you're making the move, the best time to establish your healthcare is before you arrive — we make that straightforward.
If you're already here, the right doctor relationship changes everything — and it's simpler to establish than most people expect.
Accessible to eligible individuals, though there is a cost to see a doctor. The system has had to focus increasingly on acute, unwell patients — appointments are effectively rationed through necessity, and resourcing pressures across New Zealand continue to grow. Finding a doctor or practice taking new patients is difficult in many areas, with waits of a month or more common. Changing doctors is rarely straightforward. Continuity of care is rarely guaranteed.
Private specialists — cardiologists, surgeons, dermatologists — are accessible in New Zealand and can typically be engaged directly without long waits. Private general practice is a different matter. Almost all GP practices still operate within the public enrolment model, tying them to registered patients in a local area. A doctor who is genuinely yours — outside enrolment, available wherever you are — is rare.
With Aurum, there is no enrolment requirement and no geographic limit. Your doctor is yours — and stays yours. We coordinate your care across public health services and private specialists alike, so every part of your healthcare in New Zealand works as a single, connected whole.
What you can expect
† Telehealth services available subject to service area and Terms & Conditions. Always call 111 in a medical emergency.
Five moments from the lives of Aurum members — across cities, seasons, and the situations that matter most.
Public GP registration arranged, health check in the diary, your doctor already briefed on your history. You didn't navigate the system. You were brought through it.
A nurse had seen her by video within 40 minutes, sent the prescription through, and messaged you the plan. You made the meeting.
One message. Prescription issued, pharmacy confirmed — ready to collect four minutes from your hotel.
Aurum had. Your annual review was already scheduled. Blood work reviewed, care plan updated. Your health coach had been in touch.
Your Aurum doctor identified the right specialist, briefed them on your history before you walked in, and followed up when it was done. You never chased a result.
The Aurum Elite Programme
Structured to meet you exactly where you are — whether you are arriving, settling, or already established in New Zealand. All phases are underpinned by your dedicated Relationship Manager, your single point of contact for everything.
Starting with Pre-Arrival Services from the moment your visa is confirmed, the programme is designed so that everything is in place before you land. Your doctor, your prescriptions, your appointments — all ready from day one.
Already in New Zealand and looking to get your healthcare properly sorted? We start from wherever you are. Whether you've never had a consistent doctor or are ready to upgrade to something more personal, the programme fits around your life as it is now.
Everything begins here — a dedicated Relationship Manager, your doctor briefed on your history, and a personalised care plan built around you before anything else happens.
Priority doctor appointment in your first week. Your healthcare confirmed, adjusted, and working seamlessly from day one in New Zealand.
Structured oversight through your first three months — screening reviewed, health plan commenced, all follow-up appointments coordinated.
Your permanent medical home — no enrolment, no geographic limit. Telehealth access to your doctor, an in-home diagnostic device, and full provider coordination.
Proactive, science-led health optimisation — identifying risk before it becomes illness, built around your goals, your body, and how you want to live.
National Reach
Whether you settle in Auckland, Queenstown, the Bay of Islands, or a private rural retreat, your Aurum doctor travels with you — and so does your clinical team. That relationship never moves.
Your Aurum doctor holds your complete picture — your family history, your preferences, your children's milestones, your health goals. That relationship doesn't reset with every visit. It deepens over time.
Our clinical team are bound by the same professional standards as any New Zealand registered medical practitioner, with the added protection of Aurum's own confidentiality protocols. Your information is never shared with immigration authorities, the New Zealand Government, or any third party.
Your health is your most private asset. We treat it accordingly.
Ready to begin? Contact the Aurum Elite team directly — we'll take care of everything from here.
Planning your move? Reach out to us directly — we'll have everything in place before you land.
Ready to make the switch? Contact us directly. We can have you and your family set up with a dedicated doctor within days.
www.aurumelitehealth.com
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Medical emergencies. Aurum Elite is not an emergency service. If you or someone with you is experiencing a medical emergency, please call 111 immediately or go to your nearest emergency department. For after-hours health advice, Healthline is available 24 hours a day on 0800 611 116.
Aurum operates during business hours by appointment. For medical emergencies, call 111. After-hours urgent advice: Healthline 0800 611 116.